PIA Research Reveals Commercial Lines Customers Continue to Prefer Independent Insurance Agents
WASHINGTON – Extensive nationwide research conducted by the agency-company council of the National Association of Professional Insurance Agents (PIA) has found that small business owners (SBOs) strongly prefer independent insurance agents as they make choices in today’s online world, but agents must take steps to continue to demonstrate their value and be more engaged online.
The research results are part of “Small Business Insurance & The Internet—The Voice of the Commercial Lines Customer,” the latest project of PIA and The PIA Partnership, designed to provide independent insurance agents with tools to meet the new challenges posed by online providers and direct writers.
“Our results affirm that while small business owners continue to greatly value the professional advice and personal service of an independent agent, there is an expectation that their agent will be more capable of online interaction concerning their accounts and that the agency will have a fully credible online presence,” said PIA National Executive Vice President & CEO Mike Becker.
Is Documentation Really That Important?by Curtis M. Pearsall, CPCU, AIAF, CPIA
President – Pearsall Associates, Inc. and
Special E&O Consultant to the Utica National E&O program
For some strange reason, this is a common question among agency staff. For those staffers who have never experienced an errors-and-omissions claim, possibly it is hard for them to truly and totally comprehend the value of good quality documentation. Hopefully, the agency veterans can emphasize the significant value documentation provides related to the direction E&O claims can take.
An important element
PIA National and PIA Partnership launch growth tool for members
A new tool to help PIA members grow and increase profits has been launched by PIA National and the PIA Partnership, PIA's agency-company council. "Closing the Gap for Growth and Profitability" will help agents project and plan for new business growth and profitability on a five year basis.
Using calculators created for use with Microsfot Excel, agents will be able to generate projections by customer type, create "what if" scenarios and determine how to improve their bottom-line results by adjusting factors. Learn more here.
2016 Partnership Program
PIA’s Partnership program is focused on bringing REAL value to the companies that operate in Tennessee. Companies large and small have realized that PIA of Tennessee wants to assist company partners in building a stronger brand and in growing their revenue in this state. To assist companies in their budgeting process, we have released the 2016 brochure that details the exciting benefits and perks of partnership with PIA of Tennessee.
Click here to download the brochure and sign-up form.